Complaints procedureWe want our service to be good and that is why we value your opinion and experience. All our products are made by hand. However, despite our employees' training and years of experience, it is possible that a small human error is occasionally made that is not noticed during our quality checks. If you have a complaint after the delivery of one of our Chesterfield products, we would like to be informed as soon as possible. Like all our customers, you should get a high-quality product from us. We are happy to quickly resolve any complaints.
How do we deal with a complaint?Our complaints procedure is as follows: complaints about the execution of the agreement must be submitted fully and clearly described to House of Chesterfield within a reasonable time after the consumer has discovered the defects. Complaints submitted will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, House of Chesterfield will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.
You can also submit your complaint to the Disputes Committee via the European ODR Platform http://ec.europa.eu/consumers/odr/